Support information



The website has been designed to provide general information about desibeautyguru and its business and to offer the opportunity to purchase desibeautyguru products & receive regular newsletters and updates on desibeautyguru videos, blogs and products.


Purchasing of desibeautyguru products & subscription to the desibeautyguru newsletter (newsletter) and use of the website are governed by these Terms and Conditions. By purchasing/subscribing to the newsletter and using the website you have agreed to these Terms and Conditions.


While desibeautyguru has endeavoured to ensure the accuracy of the information accessed via the website and distributed via email updates, desibeautyguru does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website or in brand updates.


This website is governed by the laws of Australia and Victoria. In consideration of your use of the website, you represent that you are at least 18 years of age, or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, and you agree to provide accurate and complete information about yourself as requested in any order or account registration form (the “Registration Data”). If desibeautyguru suspects that your Registration Data is inaccurate or incomplete, desibeautyguru may suspend or terminate your account. The website may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, the website is not available to children (persons under the age of 18). If you are under the age of 18, you can use the website only in conjunction with, and under the supervision of, your parent or guardian who has agreed to the Terms of Use. If you do not qualify, do not use the website.


Desibeautyguru reserves the right to review, edit, move or delete any material provided for display or placed on the website or in newsletters, without notice.


Your purchase or subscription for updates and your access of this website constitutes acceptance of our Privacy Policy.


You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.


Your purchase of physical goods constitutes an acceptance of our Shipping & Delivery policy.


Your purchase of physical & digital goods constitutes an acceptance of our Returns & Refunds policy.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


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INFORMATION ON  ORDERS (Australia and International)

  • Orders must be placed by 10am AEST to start processing the same day
  • Processing time typically take within 2 business days (Monday – Friday)
  • We offer Australia/International  Shipping via Australia Post (standard and express). 
  • If your order is shipping to an incorrect address, please email before the order has been marked fulfilled.

SHIPPING RATES (Australia wide)

  • Free standard Shipping (Australia only)- Subscribe to receive a coupon code! 

  • Standard shipping  (Australia) - $5AUD 
    (2-6 business days)

  • Express shipping (Australia) - $7AUD 
    (1-4 business days)

SHIPPING RATES (International)

  • International standard shipping (orders outside of Australia) - $25AUD
    (10-18 business days)

  • International express shipping (orders outside of Australia)
    (7-12 business days)


  • Handling: Will usually post within 2 business days of receiving cleared payment.
  • We cannot guarantee delivery time frames and these have been provided as a guide only

Desibeautyguru SHALL NOT BE LIABLE for any lost, stolen or damaged packages or for any delay caused by the act or default of the shipping carrier. Desibeautyguru is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

  • Limited airfreight capacity may cause delivery delays to some destinations.

  • Express Post is still faster, but current circumstances mean we can’t move items as quickly.


  • All orders are tracked
  • In a few cases, the carrier takes 1-2 business days to register your shipment status.


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We provide refunds of items according to the following reasons:

  • If an incorrect item has been received, please take a photo and contact us within 7 days of delivery.
  • Once approved, refunds for incorrect order items will be credited to the original form of payment. 


We do not accept returns or exchanges unless the item you purchased is defective or incorrect. If you receive a defective item, please contact us at 
with details of the product and the defect. 


  • Simply contact us (excluding holidays and holiday weekends) with the products you’d like to return and your order number. Include an image of the product to verify its condition. 
  • We will provide you with a return address. It’s up to you to make sure the package gets to us. We recommend using a carrier that provides detailed tracking /delivery information.
  • Once the returns have been received, refunds will be credited to the original form of payment (less the cost of shipping).


Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons for cancellation are:

  • Item(s) not available
  • Difficulty in processing payment information
  • Cannot ship to address provided
  • Duplicate order was placed
  • Canceled due to a customer request


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Your privacy is important to us.

By using this website, you agree to this privacy policy and you consent to the practices described.  We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our websites and our services.

Information Collected          

You may visit and browse this website without providing personally identifiable information about yourself. However, this may limit your ability to receive certain features, products or services from us.

Information automatically collected

We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as Information about your browser and device characteristics, your IP address, operating system, language preferences, referring URLs, country, location, information about how and when you use our sites and other technical information.

This information may also include details about your use of this website, including:

  • Clicks
  • Internal links
  • Pages visited
  • Scrolling
  • Searches
  • Timestamps
  • Google Analytics and Facebook Ads conversion tracking (Facebook pixel)
    Personal Data: Cookies; Usage Data
  • Google Tag Manager
    Personal Data: Usage Data

We share this information with WordPress our website analytics provider, to learn about site traffic and activity.


This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit WordPress’s privacy page.

  • These functional and required cookies are always used, which allow WordPress, our hosting platform, to securely serve this website to you.
  • These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Information You Provide

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)
  • Details about your orders
  • Email address
  • Name
  • Phone number

We share this information with WordPress, our website hosting provider, so they can provide website services to us.

The types of personal information we collect may vary depending on your use of the features of the sites and how you are accessing the sites.  If you register your information on this site, subscribe to receive emails or other offers or communications, we collect and store the information you provide.

For customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address
  • Details relating to your purchase (for example, your shirt size)
  • Email address
  • Name
  • Phone number

We share this information with WordPress, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account
  • Your Customer Account password has been reset or updated
  • You’ve made a purchase
  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with WordPress, our website hosting provider, so they can send these emails to you on our behalf.

Security of Your information

This website maintains reasonable safeguards to protect personal information against loss, unauthorized use, disclosure or destruction and when transferring information for processing. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure.  Please note that we cannot ensure or warrant the security of any information you transmit to us.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the database of our payment service provider. It is only accessible to those authorised with special access rights to such systems. Those with access to this information are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. If you elect to save your payment details for future orders, this information will be stored securely with our payment service provider.


This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device
  • Your IP address

Changes and Policy Updates

Please note, we may change information on this site and/or this privacy policy and cookie notice, at any time without prior notice to you, and any changes will be effective immediately upon the posting of the revised privacy policy and cookie notice on the sites. The data you collect on each website may vary based on the WordPress plugins and tools we use. We encourage you to periodically review this page for the latest information on our privacy practices.


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1. When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Payment is processed and secured by Stripe and PayPal by 128bit SSL encrypted payment.

2. What forms of payment do you accept?

Your credit card will be charged aYou can pay for your purchase via the following payment methods:

  • Accept Visa, Mastercard, American Express and JCB payments from customers worldwide.
  • PayPal accepts payment from customers through PayPal and Venmo accounts.
  • Apple Pay

3. How customers pay with Apple Pay?

Apple Pay displays as a payment option for customers checking out on your store or making a donation using Safari through the latest iOS 10, macOS Sierra, or more recent operating systems.Clicking the Apple Pay icon automatically enters their stored billing information.

For customers, clicking the Apple Pay icon also enters their shipping address.

Customers select a shipping method, and tax charges display after the customer clicks the Apple Pay icon.

4. What can I do if my payment is declined?

Here are a few things to check if your payment didn’t go through:

  • Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
  • Is your card expired? Your card issuer may have declined your payment. They don’t tell me the reason for this, so it’s best to check with them before trying your card again.

Digital products (ebook)

1. How can I access my ebook?

You will find the download link on the Order Confirmation page, or in the confirmation email.

2. What format are your ebooks?

This digital eBook is ready to read on your laptop or smart device as a pdf file.  To view this eBook in alternative formats – Visit Amazon Kindle , Apple iBooks and Google Play Books.

3. My digital download link expired. What should I do?

Sorry to hear that! Please email us at, with your order details and we will resend you your downloadable file.

4. Can I cancel/refund my digital download?

Unfortunately due to the nature of downloadable files we do not offer refunds on ebooks once purchased.


1. Where are desibeautyguru products made and manufactured?

Desibeautyguru products are assembled in Australia.

The lip, cheek & eye tint (set) is manufactured in the Phillipines. 

The liquid Contour wands is manufactured in China. Our manufacturer is Aqua Beauty Biotech Co., Ltd.

2. How can I find out more information about a product?

You can learn all about our products on their individual product pages on the store page. If you have any other questions or thoughts, you can email

3. How should I store my products?

To ensure best quality of use, it is important to ensure your desibeautyguru products are stored correctly—Keep it sealed when not in use, and out of direct heat & sunlight.

4. Are you cruelty free?

Desibeautyguru is committed to being cruelty free — this means no testing on animals at any stage of product development, and we will only work with vendors who uphold the same standards.

5. What are the product ingredients?

LIP TINT: Product ingredients for Gulabi: Distilled water/AQUA, Glycerin, Grape Flavour essence, C.I. Pigment Red 122, C.I. Food Brown 3, Saccharine, Vitamin E, Phenoxyethanol Glow: Distilled water/AQUA, Glycerin, Grape Flavour essence, C.I. Food Brown 3, Saccharine, Vitamin E, Phenoxyethanol

CONTOUR WAND: Water(Aqua),Dimethicone,Pentaerythrityl Tetraethylhexanoate,Glycereth-26,Glycerin,Propylene Glycol,Phenyl Trimethicone,Diethylhexyl Carbonate,Lauryl PEG-9 Polydimethylsiloxyethyl Dimethicone,Isododecane,Disteardimonium Hectorite,Propylene Carbonate,Polymethylsilsesquioxane,Sodium Chloride,Phenoxyethanol,PEG-10 Dimethicone,Silica Silylate,Sorbitan Isostearate,Tocopheryl Acetate,Triethoxycaprylylsilane,Caprylyl Glycol,Magnesium Stearate,Ethylhexylglycerin,Sodium Hyaluronate,Tin Oxide,May Contain(+/-):Mica,Titanium Dioxide(CI 77891),Iron Oxides (CI 77499),Iron Oxides (CI 77492),Iron Oxides (CI 77491)

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